Return & Refund Policy

Last updated: 2026.02.13.

1. 90-Day Money-Back Guarantee

At Delulu, we genuinely believe in the quality of our products and the consistency of our wellness protocol. Customer satisfaction is extremely important to us, which is why we voluntarily offer a 90-Day Money-Back Guarantee under the conditions set out below.

If, after giving the Delulu protocol a fair and reasonable opportunity to become part of your daily routine, you remain dissatisfied with your purchase, you may request a refund within 90 calendar days from the date your order was delivered.

Our guarantee is intended to provide confidence when trying our products. It is designed for genuine product satisfaction concerns and is not intended to function as a product rental or free trial program.

Each refund request is reviewed individually based on the information provided by the customer and the circumstances surrounding the order.

2. Eligibility

To qualify for consideration under our 90-Day Money-Back Guarantee, customers may be asked to provide:

• The original order number

• The email address used when placing the order

• Confirmation of delivery

• A brief explanation regarding the reason for dissatisfaction

• Where reasonably requested, photographs of the remaining product or packaging

Failure to provide sufficient information may delay or prevent the processing of a refund request.

3. Returned Products

Depending on the nature of the request, we may request that the product, including partially used products, be returned before a refund can be processed.

Where a return is requested:

• Products should be returned in reasonably good condition.

• Original packaging should be included whenever reasonably possible.

• Return shipping costs remain the responsibility of the customer unless otherwise required by applicable law.

If no return is requested by Delulu, customers should not ship products without prior written authorization.

4. Refund Review

Once all requested information and, where applicable, returned products have been received, we will review the request.

If approved, refunds are generally processed within 5–10 business days using the original payment method whenever possible.

Please note that financial institutions may require additional processing time before the refunded amount appears on your account.

5. Situations Not Covered

Our voluntary guarantee does not apply where, including but not limited to:

• Products have been intentionally damaged

• Fraudulent activity is suspected

• Excessive or repeated refund requests indicate abuse of the guarantee

• Products were purchased from unauthorized third-party sellers

• Applicable laws otherwise restrict refunds

Nothing in this section limits any mandatory consumer rights provided under applicable law.

6. Statutory Consumer Rights

This voluntary 90-Day Money-Back Guarantee is provided in addition to, and does not replace, any statutory rights consumers may have under applicable consumer protection legislation.

Where mandatory local consumer laws provide greater protection than this policy, those laws shall prevail.

7. Contact

For any return or refund request, please contact us at:

Email: hello@delulu.hu

Please include your order number to help us process your request more efficiently.