TERMS & CONDITIONS

1. Introduction

Welcome to DELULU.

These Terms & Conditions (“Terms”) govern your access to and use of the DELULU websites, including but not limited to:

• delulu.hu
• delulu.com
• delulu.eu
• delulu.sk
• staydelulu.hu
• staydelulu.eu
• staydelulu.sk
• staydelulu.ro
• itsdelulu.eu

By accessing our website, placing an order, creating a customer account, or subscribing to any DELULU service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you should not use our website or purchase our products.

These Terms apply to all visitors, customers, subscribers, and users of the DELULU online store.

Certain services, including the DELULU Subscription Program, may be governed by additional policies. Where applicable, those policies form an integral part of these Terms.

2. Company Information

The operator of the DELULU online store is:

Company Name
Stay Delulu Kft.

Registered Office
1134 Budapest, Váci út 45. G Building, 7th Floor
Hungary

Company Registration Number
01-09-457619

Tax Number
33071697-2-41

EU VAT Number
HU33071697

Registering Authority
Company Registry Court of the Budapest-Capital Regional Court (Fővárosi Törvényszék Cégbírósága)

Customer Support

Email: hello@delulu.hu

Customer Support Hours:

Monday – Friday
08:00 – 19:00 (Central European Time)

3. Scope of These Terms

These Terms govern all purchases, subscriptions, and services offered through DELULU-operated websites.

They apply to:

• one-time purchases;
• subscription purchases;
• promotional campaigns;
• complimentary gifts;
• digital products;
• customer accounts;
• all related services provided by DELULU.

By placing an order, the customer confirms that they have read and accepted these Terms before completing their purchase.

4. Products

DELULU offers premium food supplements intended to support a healthy lifestyle.

Our products are food supplements within the meaning of applicable European Union and Hungarian legislation.

Food supplements:

• are not medicines;
• are not intended to diagnose, treat, cure, or prevent any disease;
• should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.

Customers are responsible for reviewing the ingredients and allergen information provided on each product page before placing an order.

If you have allergies, are pregnant or breastfeeding, have an existing medical condition, or are taking prescription medication, we recommend consulting your physician or healthcare professional before using any DELULU product.

Product images displayed on the website are intended for illustrative purposes only. Minor differences in packaging, colour, or appearance shall not constitute a defect.

5. Acceptance of Orders

All orders submitted through the DELULU website constitute an offer to purchase products.

An order becomes legally binding only after DELULU confirms its acceptance via email.

DELULU reserves the right to refuse, cancel, or limit any order in cases including, but not limited to:

• incorrect pricing;
• technical errors;
• suspected fraud;
• payment failure;
• product unavailability;
• suspected misuse of promotional offers;
• violation of these Terms.

In the event that payment has already been received for an order that cannot be fulfilled, DELULU will issue a full refund using the original payment method.

6. Prices

All prices displayed on DELULU websites are shown in the local currency of the selected market and include applicable taxes unless otherwise stated.

Shipping charges, where applicable, are calculated separately during checkout and displayed before the order is finalized.

DELULU reserves the right to modify product prices, promotional offers, discounts, bundles, and campaigns at any time without prior notice.

Any price changes shall not affect orders that have already been confirmed or active subscriptions protected under the Subscription Policy.

If a product is displayed at an obviously incorrect price due to a technical error, human error, or system malfunction, DELULU reserves the right to refuse or cancel the order. In such cases, customers will be notified as soon as reasonably possible, and any payment already received will be refunded using the original payment method.

The publication of an incorrect price shall not constitute a binding offer.

7. Payment Methods

DELULU currently accepts the following payment methods, depending on the country of delivery:

• Visa

• Mastercard

• Apple Pay

• Google Pay

• Cash on Delivery (available only in selected countries)

Payments are securely processed through Shopify Payments and its authorised payment partners.

DELULU does not store customers’ full payment card information.

For subscription purchases, only online card payments are accepted. Cash on Delivery is not available for subscription orders.

Customers are responsible for ensuring that sufficient funds are available for subscription renewals.

If a subscription payment cannot be processed, DELULU may attempt to charge the payment method again at a later time and may contact the customer to resolve the issue.

DELULU will make reasonable efforts to maintain the customer’s subscription and will not automatically terminate a subscription solely because of a temporary payment failure.

8. Promotions, Discounts and Gift Products

DELULU may offer promotional discounts, introductory pricing, complimentary products, limited-time campaigns, coupon codes, and loyalty rewards.

Unless expressly stated otherwise:

• promotions cannot be combined;

• coupon codes have no cash value;

• promotional discounts cannot be applied retroactively;

• promotional offers are valid only during the published campaign period.

Complimentary products form an integral part of the promotional order.

If a customer exercises their right of withdrawal, all complimentary products included in the original order must also be returned in unused condition.

DELULU reserves the right to refuse a refund if complimentary products are missing from the returned order.

DELULU also reserves the right to discontinue or modify promotional campaigns without prior notice.

9. Availability of Products

All products displayed on DELULU websites are subject to availability.

Although DELULU makes every reasonable effort to maintain accurate inventory information, temporary stock shortages may occur.

If a product becomes unavailable after an order has been placed, DELULU may:

• offer an alternative product;

• delay shipment until stock becomes available;

• partially fulfil the order with the customer’s consent;

• cancel the unavailable item and issue a refund.

DELULU shall not be liable for any indirect losses arising from temporary product shortages.

10. Customer Account

Customers may create a DELULU account to manage their orders and subscriptions.

Customers are responsible for maintaining the confidentiality of their login credentials and for all activities occurring under their account.

Customers agree to provide accurate, complete, and up-to-date information.

DELULU reserves the right to suspend or terminate customer accounts in cases including, but not limited to:

• fraudulent activity;

• abuse of promotional campaigns;

• repeated violation of these Terms;

• illegal or abusive conduct.

Termination of a customer account shall not affect any legal rights or obligations arising from previously completed purchases.

11. Subscription Program

DELULU offers selected products through a recurring subscription program.

The detailed rules governing subscriptions are set out in the DELULU Subscription Policy, which forms an integral part of these Terms & Conditions.

By purchasing a subscription, the customer acknowledges that they have read and accepted the Subscription Policy in addition to these Terms.

Where any inconsistency exists between these Terms and the Subscription Policy, the Subscription Policy shall prevail with respect to subscription-related matters.

12. Order Confirmation and Contract Formation

The placement of an order through the DELULU website constitutes an offer by the customer to purchase the selected products.

An automated order confirmation email merely confirms that the order has been received by DELULU and does not constitute acceptance of the offer.

The sales contract is concluded only when DELULU accepts the order and confirms its processing.

DELULU reserves the right to reject any order before acceptance where justified, including in cases of technical errors, pricing inaccuracies, suspected fraud, payment issues, or product unavailability.

Customers are encouraged to review all order details carefully before submitting an order. Any data entry errors should be reported to Customer Support as soon as possible.

A következő részben már a legfontosabb fogyasztóvédelmi fejezetek következnek:

• Shipping & Delivery
• Right of Withdrawal (EU 14-day cooling-off period)
• Returns & Refunds
• Faulty Products
• Warranty & Consumer Rights

13. Shipping and Delivery

DELULU currently ships to all European countries with the exception of Ukraine.

Orders are fulfilled through DELULU’s logistics partners and shipped primarily by GLS or other contracted courier services, depending on the destination country.

Estimated delivery times displayed on the website are provided for informational purposes only and do not constitute guaranteed delivery deadlines.

DELULU shall not be liable for delays caused by circumstances beyond its reasonable control, including but not limited to:

• customs inspections;
• adverse weather conditions;
• transportation disruptions;
• public holidays;
• force majeure events;
• delays attributable to the courier service.

Risk of loss or damage passes to the customer upon delivery of the order.

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered due to incorrect or incomplete delivery details supplied by the customer, DELULU will make reasonable efforts to arrange redelivery. Any additional shipping costs resulting from incorrect delivery information may be charged to the customer.

If a Cash on Delivery order is refused or repeatedly remains uncollected without valid justification, DELULU reserves the right to restrict future Cash on Delivery purchases for that customer and require online payment for subsequent orders.

Customers should inspect their shipment upon delivery. Any visible transport damage should be reported to the courier and to DELULU Customer Support as soon as reasonably possible.

14. Right of Withdrawal

Customers who qualify as consumers under applicable law may withdraw from their purchase within fourteen (14) calendar days from the date of receiving the products without providing any reason.

To exercise the right of withdrawal, the customer must notify DELULU of their decision before the withdrawal period expires.

Products must be returned without undue delay and, in any event, no later than fourteen (14) days after communicating the withdrawal.

The customer shall bear the direct cost of returning the products unless otherwise required by applicable law or expressly agreed by DELULU.

Refunds will be issued using the same payment method originally used for the purchase unless otherwise agreed.

DELULU may withhold reimbursement until the returned products have been received and inspected.

The right of withdrawal may be limited or excluded where permitted under applicable law, including but not limited to sealed products that are not suitable for return once unsealed for health protection or hygiene reasons.

15. Returns and Refunds

To qualify for a refund, returned products must:

• be unopened;
• remain in their original packaging;
• be complete;
• include all complimentary products supplied with the order.

Where an order included promotional gifts, complimentary products, or bundled items, the complete order must be returned.

If complimentary products are missing from the returned shipment, DELULU reserves the right to refuse the refund where the promotional package has not been returned in full.

Products that have been opened, consumed, damaged by improper handling, or returned incomplete may not qualify for a refund where permitted under applicable law.

Approved refunds will be processed within fourteen (14) days after DELULU has received and verified the returned products.

Shipping charges originally paid by the customer may be refunded only where required by applicable law.

16. Digital Products

Certain DELULU purchases may include digital content, including but not limited to:

• e-books;
• downloadable guides;
• digital wellness materials;
• educational resources.

Digital products are delivered electronically.

By downloading, accessing, or using digital content supplied by DELULU, the customer expressly acknowledges that the performance of the digital service has begun.

To the extent permitted under applicable law, the customer’s statutory right of withdrawal regarding the digital content may therefore cease once access to the digital product has been provided.

Digital products remain the intellectual property of DELULU and may not be copied, distributed, shared, resold, published, or otherwise exploited without prior written permission.

17. Faulty or Damaged Products

DELULU takes great care to ensure that all products are delivered in excellent condition.

If a customer receives a damaged, defective, or incorrect product, DELULU should be contacted without unreasonable delay together with appropriate photographic evidence where possible.

Where DELULU confirms that a product is defective or incorrectly supplied, the customer may choose between:

• replacement of the product; or
• cancellation of the purchase and a full refund.

Where applicable, DELULU shall bear the reasonable cost of returning defective or incorrectly supplied products.

This section does not affect any mandatory consumer rights provided under applicable law.

18. Product Information and Health Disclaimer

DELULU strives to provide accurate, complete, and up-to-date product information.

However, product descriptions, ingredient information, nutritional values, images, and packaging may occasionally be updated or differ slightly from those displayed on the website.

Customers are encouraged to carefully review the information printed on the actual product packaging before use.

DELULU products are food supplements.

They are not intended to diagnose, treat, cure, or prevent any disease and should not be used as a substitute for professional medical advice, diagnosis, treatment, a varied diet, or a healthy lifestyle.

Customers are solely responsible for reviewing product ingredients before consumption and for determining whether a product is suitable for their individual circumstances, including allergies, intolerances, pregnancy, breastfeeding, existing medical conditions, or the use of prescription medication.

Where appropriate, customers should consult a qualified healthcare professional before using any food supplement.

19. Customer Responsibilities

Customers agree to use the DELULU websites lawfully and in accordance with these Terms.

Customers shall not:

• provide false or misleading information;
• misuse promotional offers, discount codes, or referral programs;
• interfere with the operation or security of the website;
• attempt unauthorized access to DELULU systems;
• use the website for unlawful purposes.

Customers are responsible for ensuring that the information provided during checkout, including billing details, delivery address, and contact information, is accurate and complete.

DELULU shall not be responsible for losses resulting from inaccurate information provided by the customer.

20. Intellectual Property

All content available on DELULU websites, including but not limited to:

• trademarks;
• logos;
• product names;
• graphics;
• photographs;
• videos;
• illustrations;
• website design;
• written content;
• educational materials;
• downloadable resources;
• product formulations where legally protected;

is the exclusive property of DELULU or its licensors and is protected by applicable intellectual property laws.

No part of the website may be copied, reproduced, distributed, modified, translated, published, sold, or otherwise exploited without DELULU’s prior written consent.

Nothing contained within these Terms grants any licence or ownership rights in DELULU intellectual property.

21. Limitation of Liability

To the fullest extent permitted by applicable law, DELULU shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from:

• the use of the website;
• temporary website interruptions;
• shipping delays caused by third parties;
• customer misuse of products;
• incorrect storage of products;
• unauthorised access to customer accounts;
• events beyond DELULU’s reasonable control.

Nothing in these Terms shall exclude or limit liability where such limitation is prohibited by mandatory consumer protection legislation.

DELULU’s total liability arising from any purchase shall, to the extent permitted by law, not exceed the purchase price actually paid for the relevant order.

22. Force Majeure

DELULU shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.

Such circumstances include, but are not limited to:

• natural disasters;
• war;
• civil unrest;
• terrorism;
• pandemics;
• strikes;
• government actions;
• transportation disruptions;
• customs delays;
• utility failures;
• cyber attacks;
• failures of third-party service providers.

During such events, DELULU’s obligations shall be suspended for the duration of the force majeure event.

23. Complaints

DELULU is committed to providing excellent customer service.

Customers wishing to submit a complaint should contact Customer Support at:

hello@delulu.hu

DELULU aims to respond to customer enquiries and complaints as quickly as reasonably possible.

Where required under applicable law, complaints will be handled in accordance with mandatory consumer protection regulations.

Nothing contained within these Terms limits any statutory consumer rights.

24. Alternative Dispute Resolution

If a dispute cannot be resolved directly between the customer and DELULU, consumers may have the right to seek assistance from the competent consumer dispute resolution body in accordance with the laws applicable in the customer’s country of residence.

Where Hungarian law applies, DELULU shall cooperate with the competent consumer dispute resolution authority as required by law.

Information regarding the competent authority and applicable procedures will be made available upon request or where required by mandatory legislation.

25. Privacy

DELULU processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

Information regarding the collection, use, storage, and protection of personal data is provided in the DELULU Privacy Policy, which forms an integral part of these Terms.

By using the DELULU website, customers acknowledge that personal data may be processed as described in the Privacy Policy.

26. Amendments

DELULU reserves the right to amend or update these Terms from time to time.

The most recent version will always be published on the DELULU website.

Changes shall not affect contracts already concluded before the effective date of the updated Terms unless required by applicable law.

Customers are encouraged to review these Terms periodically.

27. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Hungary and applicable European Union legislation.

Mandatory consumer protection provisions of the customer’s country of habitual residence shall remain unaffected where applicable.

28. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

Any invalid provision shall be replaced, where possible, with a valid provision that most closely reflects the original commercial intent.

29. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Subscription Policy, and any other policies expressly referenced herein, constitute the entire agreement between DELULU and the customer regarding the use of the website and the purchase of products.

They supersede all previous understandings, communications, and agreements relating to the same subject matter.

30. Contact Information

For any questions regarding these Terms & Conditions, customers may contact DELULU at:

Stay Delulu Kft.

Registered Office:
1134 Budapest, Váci út 45. G ép. VII. em.
Hungary

Email:
hello@delulu.hu

Customer Support Hours:
Monday – Friday
08:00 – 19:00 (Central European Time)