Shipping Policy

Last updated: 2026.07.30.

1. Order Processing

We process orders every business day.

Orders placed and successfully paid before 12:00 PM (local time) are generally prepared and handed over to our shipping partner on the same business day.

Orders received after 12:00 PM, on weekends, or on public holidays will be processed on the next available business day.

While we always strive to dispatch orders as quickly as possible, occasional delays may occur during peak periods or due to circumstances beyond our reasonable control.

2. Shipping Partner

All orders are delivered by GLS, one of Europe's leading parcel delivery providers.

Once your order has been handed over to GLS, you will receive email notifications containing your tracking information and regular delivery status updates throughout the shipping process.

3. Estimated Delivery Times

After your order has been dispatched, delivery is generally completed within 1–2 business days.

Delivery times are estimates only and may vary depending on your location, weather conditions, public holidays, or other circumstances outside our control.

4. Delivery Options

Depending on your location, the following delivery methods may be available:

• Home Delivery

• GLS Parcel Locker / Parcel Shop Pickup

Please note that GLS Parcel Lockers are currently available only within Hungary.

Available delivery methods are displayed during checkout based on your shipping address.

5. Tracking Your Order

Once your shipment has been dispatched, GLS will automatically send tracking information to the email address provided during checkout.

You can follow your package at every stage of delivery using the tracking link included in the email notifications.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Delulu cannot be held responsible for delays, additional shipping costs, or unsuccessful deliveries resulting from incorrect or incomplete shipping details.

7. Lost or Damaged Shipments

If your package arrives visibly damaged or you believe it has been lost during transit, please contact us as soon as possible at:

Email: hello@delulu.hu

We will work together with GLS to investigate the shipment and provide an appropriate solution as quickly as possible.